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1		-(% style="text-align: center;" %)
2		-= (% style="color:#2980b9; font-size:28px" %)**Member Client Transfer Workflow Process**(%%) =
	1	+**DISCLAIMER**
3	3
	3	+Please note, whilst care is taken to illustrate numerous scenarios, it is impossible to detail all instances and therefore this document should merely serve as a guide for the purposes of demonstrating system functionality and conducting employee training.
4	4
	5	+In accordance with the above paragraph, this training manual is published and distributed on the basis that EBSphere (Pty) Ltd is not responsible/accountable for any actions taken by users of information contained in this training manual nor for any error in or omission from this manual.
5	5
	7	+EBSphere (Pty) Ltd does not accept any responsibility whatsoever for a misrepresentation performed by any person in respect of claims, losses or damage or any other matter, either direct or consequential arising out of or in relation to the use and reliance, whether wholly or partially, upon any information contained or products referred to in this manual.
6	6
7		-(% style="text-align: center;" %)
8		-(% style="color:#2980b9" %)**BY**
	9	+Further, the contents of this training manual are subject to change without any notice and further highlight the need for this training manual to serve only as a guide.
9	9
10	10
11	11
12	12
13		-(% style="text-align:center" %)
14		-[[image:Member Client Transfer Workflow Process_html_8cba33b1e8c9fa24.gif||height="128" width="463"]]
15	15
16		-{{info}}
17		-(% style="text-align: center;" %)
18		-(% style="color:#2980b9; font-size:20px" %)**TABLE OF CONTENT**
19	19
20	20
21		-{{toc/}}
22	22
23		-
24		-{{/info}}
	18	+**COPYRIGHT**
25	25
	20	+This documentation and the software described in it is the exclusive property of EBSphere (Pty) Ltd. This manual or the software may not be copied in whole or part, without the express written consent of EBSphere (Pty) Ltd. Under the law, copying includes translating into another language or format.
26	26
	22	+EBSphere (Pty) Limited
27	27
28		-(% style="text-align: center;" %)
29		-== (% style="color:#2980b9" %)**Introduction and important points to remember**(%%) ==
	24	+P.O. Box 785803
30	30
	26	+Sandton
31	31
	28	+2146
32	32
33		-This workflow transfers the capital, interest, contributions and growth from a member record (% style="color:#2980b9" %)(**Source Member**)(%%) to another member record (% style="color:#2980b9" %)(**Destination Member**)(%%). The destination record can be either a new record or an existing record.
34	34
35		-Where the (% style="color:#2980b9" %)**Destination Member**(%%) already exists, the (% style="color:#2980b9" %)**Destination Member** (%%)record must be an active record, i.e. transfers cannot be done to an exited member. Where the destination record does not exist, a new record is created, and the following is transferred from the old record to the new record:
36	36
	32	+[[image:Member Client Transfer Workflow Process_html_8cba33b1e8c9fa24.gif||height="96" width="344"]] [[image:Member Client Transfer Workflow Process_html_857ba1e075348553.png||height="13" width="645"]] //Introduction and important points to remember//
	33	+
	34	+This workflow transfers the capital, interest, contributions and growth from a member record (**Source Member**) to another member record (**Destination Member**). The destination record can be either a new record or an existing record.
	35	+
	36	+Where the **Destination Member** already exists, the **Destination Member** record must be an active record, i.e. transfers cannot be done to an exited member. Where the destination record does not exist, a new record is created, and the following is transferred from the old record to the new record:
	37	+
37	37	* Loans
38	38	* Salaries
39	39	* Notes
...	...	@@ -41,125 +41,124 @@
41	41	* Break in Service
42	42	* Medicals
43	43
44		-Where the (% style="color:#2980b9" %)**Source Member**(%%) record is active, the member will automatically be exited with an exit type (% style="color:#2980b9" %)“**Client Transfer**”, (%%)the transfer date will be recorded, and the capital, interest, contributions and growth will be transferred to the (% style="color:#2980b9" %)**Destination Member**(%%). The date of exit will be set to the effective date of the transfer.
	45	+Where the **Source Member** record is active, the member will automatically be exited with an exit type “**Client Transfer**”, the transfer date will be recorded, and the capital, interest, contributions and growth will be transferred to the **Destination Member**. The date of exit will be set to the effective date of the transfer.
45	45
46		-Should the(% style="color:#2980b9" %) **Source Member** (%%)already be exited, or have had a prior transfer done, the transactions with an effective date after the last transfer/exit will be transferred to the(% style="color:#2980b9" %) **Destination Member**.(%%) This is done by recording the effective date for each transfer. The maximum of the last date of transfer (% style="color:#2980b9" %)“**DTRF**”(%%), date of calculation (% style="color:#2980b9" %)“**DOC**”(%%) or date of exit (% style="color:#2980b9" %)“**DOX**”(%%) is used to determine the starting date for records to be transferred.
	47	+Should the **Source Member** already be exited, or have had a prior transfer done, the transactions with an effective date after the last transfer/exit will be transferred to the **Destination Member**. This is done by recording the effective date for each transfer. The maximum of the last date of transfer “**DTRF**”, date of calculation “**DOC**” or date of exit “**DOX**” is used to determine the starting date for records to be transferred.
47	47
48	48	Non-taxable components to the switch are recorded as Single Premium entries, using the same effective date logic as described above.
49	49
50		-The member notes field is used to record predetermined notes on both the (% style="color:#2980b9" %)**Source Member**(%%) and (% style="color:#2980b9" %)**Destination Member**(%%) respectively.
	51	+The member notes field is used to record predetermined notes on both the **Source Member** and **Destination Member** respectively.
51	51
52	52
53		-(% style="text-align: center;" %)
54		-== (% style="color:#2980b9" %)**Steps to complete the transfer**(%%) ==
	54	+[[image:Member Client Transfer Workflow Process_html_857ba1e075348553.png||height="12" width="634"]] //Steps to complete the transfer//
55	55
	56	+[[image:Member Client Transfer Workflow Process_html_dd3cab69f513fef3.gif||alt="Shape3"]] [[image:Member Client Transfer Workflow Process_html_bb2f743be13dfded.gif||alt="Shape2"]] [[image:Member Client Transfer Workflow Process_html_e8558f59f0591b34.gif||alt="Shape1"]] T[[image:Member Client Transfer Workflow Process_html_e77425bb2bfe2f68.png||height="182" width="627"]]
	57	+he user will need to locate the **Source Member** on the database. Do this by selecting the relevant client from which the member is transferring. Search for the member, select the member, right click your mouse and copy the member before starting the workflow process.
56	56
57	57
58		-[[image:Member Client Transfer Workflow Process_html_e77425bb2bfe2f68.png||height="182" width="627"]]
	60	+Select the “**Member Client Transfer Workflow**” from Batch Management. Click on the __edit__ hyperlink.
59	59
	62	+[[image:Member Client Transfer Workflow Process_html_e21f9347b677c69b.png||height="112" width="627"]]
	63	+[[image:Member Client Transfer Workflow Process_html_1658717abada82f4.gif||alt="Shape4"]]\\
60	60
61		-The user will need to locate the (% style="color:#2980b9" %)**Source Member** (%%)on the database. Do this by selecting the relevant client from which the member is transferring. Search for the member, select the member, right click your mouse and copy the member before starting the workflow process.
	65	+[[image:Member Client Transfer Workflow Process_html_e210e8b6c11c4e76.gif||alt="Shape5"]]
62	62
	67	+Paste the member’s name in the “**Member**” field. The effective date will be the date of transfer. Where the member is active, the member exit date will be set to the transfer date. Select the “**Save**” and “**Execute**” options to start the workflow process.
63	63
64		-Select the (% style="color:#2980b9" %)“**Member Client Transfer Workflow**”(%%) from Batch Management. Click on the(% style="color:#2980b9" %) __edit__(%%) hyperlink.
	69	+[[image:Member Client Transfer Workflow Process_html_bac42162b839a3f9.gif||alt="Shape8"]] [[image:Member Client Transfer Workflow Process_html_5027e5235ffbb571.gif||alt="Shape7"]] [[image:Member Client Transfer Workflow Process_html_fc7b46a04279edb7.gif||alt="Shape6"]]
65	65
66		-
67		-[[image:Member Client Transfer Workflow Process_html_e21f9347b677c69b.png||height="112" width="627"]]
68		-
69		-
70		-
71		-Paste the member’s name in the (% style="color:#2980b9" %)“**Member**”(%%) field. The effective date will be the date of transfer. Where the member is active, the member exit date will be set to the transfer date. Select the (% style="color:#2980b9" %)“**Save**”(%%) and (% style="color:#2980b9" %)“**Execute**”(%%) options to start the workflow process.
72		-
73		-
74	74	[[image:Member Client Transfer Workflow Process_html_e4567557684e47c4.png||height="447" width="627"]]
75		-
	72	+\\
76	76
77		-The user will need to locate the workflow in the (% style="color:#2980b9" %)“**Your Workflow**” (%%)pane and double click on it to open the workflow.
	74	+The user will need to locate the workflow in the “**Your Workflow**” pane and double click on it to open the workflow.
78	78
79		-Once the user is satisfied that sufficient notification and confirmation has been received for the transfer, click on the (% style="color:#2980b9" %)“**Yes**”(%%) button and then the “**Yes**” button to continue with the workflow process.
	76	+Once the user is satisfied that sufficient notification and confirmation has been received for the transfer, click on the “**Yes**” button and then the “**Yes**” button to continue with the workflow process.
80	80
	78	+[[image:Member Client Transfer Workflow Process_html_d80936e4d821d57e.gif||alt="Shape9"]]
81	81
	80	+[[image:Member Client Transfer Workflow Process_html_8ce76b47c99f4fd4.png||height="189" width="627"]]\\
82	82
83		-[[image:Member Client Transfer Workflow Process_html_8ce76b47c99f4fd4.png||height="189" width="627"]]
84	84
	83	+Where the transfer is moving to an existing member select “**Existing Member**”. Where the transfer must create a new member record choose “**New Member**”. Click on the “**Done**” button once a selection has been made.
85	85
86		-Where the transfer is moving to an existing member select (% style="color:#2980b9" %)“**Existing Member**”.(%%) Where the transfer must create a new member record choose (% style="color:#2980b9" %)“**New Member**”.(%%) Click on the(% style="color:#2980b9" %) “**Done**”(%%) button once a selection has been made.
	85	+**NB!** Always first check if there is a record open for the same member on the client you are transferring to, in which case select “Existing Member”.
87	87
88		-(% style="color:#2980b9" %)**NB!**(%%) Always first check if there is a record open for the same member on the client you are transferring to, in which case select “Existing Member”.
89	89
90	90
91	91
	90	+{{id name="_Hlk521497998"/}}[[image:Member Client Transfer Workflow Process_html_857ba1e075348553.png||height="13" width="644"]] //New Member//
92	92
93		-(% style="text-align: center;" %)
94		-== (% style="color:#2980b9" %)**New Member**(%%) ==
	92	+Click on the “**Variables**” button.
95	95
	94	+[[image:Member Client Transfer Workflow Process_html_c93cb3db5a6fe27d.gif||alt="Shape11"]] [[image:Member Client Transfer Workflow Process_html_be809f36a67b7241.gif||alt="Shape10"]]
96	96
97		-Click on the (% style="color:#2980b9" %)“**Variables**”(%%) button.
98		-
99		-
100	100	[[image:Member Client Transfer Workflow Process_html_c45855955cd8687a.png||height="434" width="627"]]
101		-\\
	97	+\\\\
102	102
103		-Specify the new client this member must be transferred to. Leave the (% style="color:#2980b9" %)“**Member**” (%%)field blank. The effective date will be the date of transfer. Select the (% style="color:#2980b9" %)“**Save**” (%%)and “**Close**” option to go back to the workflow.
	99	+Specify the new client this member must be transferred to. Leave the “**Member**” field blank. The effective date will be the date of transfer. Select the “**Save**” and “**Close**” option to go back to the workflow.
104	104
	101	+[[image:Member Client Transfer Workflow Process_html_60f7a3e84f2fa5dc.png||height="231" width="627"]]
	102	+[[image:Member Client Transfer Workflow Process_html_65cc1f61d1d6657.gif||alt="Shape12"]]\\
105	105
106		-[[image:Member Client Transfer Workflow Process_html_60f7a3e84f2fa5dc.png||height="231" width="627"]]
	104	+Select the “**Done**” button in the workflow to continue to the next step.
107	107
108		-
109		-Select the (% style="color:#2980b9" %)“**Done**” (%%)button in the workflow to continue to the next step.
110		-
111	111	A report will populate with the proposed transfer details. Check that the report is correct.
112	112
	108	+[[image:Member Client Transfer Workflow Process_html_1f4383e741e1aba2.png||height="294" width="627"]]
	109	+[[image:Member Client Transfer Workflow Process_html_8bb1cd8f1baa0f5.gif||alt="Shape13"]] [[image:Member Client Transfer Workflow Process_html_cf8b68d68392e429.gif||alt="Shape15"]] [[image:Member Client Transfer Workflow Process_html_75eed57ca1da6c7d.gif||alt="Shape14"]] [[image:Member Client Transfer Workflow Process_html_c369e0652b1c2c0a.gif||alt="Shape16"]]\\
113	113
114		-[[image:Member Client Transfer Workflow Process_html_1f4383e741e1aba2.png||height="294" width="627"]]
	111	+[[image:Member Client Transfer Workflow Process_html_b5759626fb0036c5.gif||alt="Shape18"]] [[image:Member Client Transfer Workflow Process_html_f35637c3740948ec.gif||alt="Shape17"]]
115	115
116		-Click on the(% style="color:#2980b9" %) “**Yes**”(%%) button if the details in the transfer were correct.
117	117
118		-Click on the (% style="color:#2980b9" %)“**No**”(%%) button if the details in the transfer were incorrect and the workflow will then loop back to the Existing Member/ New Member selection step.
	114	+Click on the “**Yes**” button if the details in the transfer were correct.
119	119
	116	+Click on the “**No**” button if the details in the transfer were incorrect and the workflow will then loop back to the Existing Member/ New Member selection step.
120	120
	118	+[[image:Member Client Transfer Workflow Process_html_359c1ec4a8e2a6ca.gif||alt="Shape20"]] [[image:Member Client Transfer Workflow Process_html_97c8d39f83ca77f5.gif||alt="Shape19"]]
	119	+
121	121	[[image:Member Client Transfer Workflow Process_html_71fcfb398fefa8b1.png||height="240" width="627"]]
122		-
	121	+\\
123	123
124	124
125		-(% style="text-align: center;" %)
126		-== (% style="color:#2980b9" %)**Completing the Workflow**(%%) ==
127	127
128	128
129	129
130	130
131		-Click on the (% style="color:#2980b9" %)“**Done**”(%%) button to process the transfer.
	128	+//Completing the Workflow//
132	132
	130	+[[image:Member Client Transfer Workflow Process_html_857ba1e075348553.png||height="12" width="636"]]\\
133	133
	132	+Click on the “**Done**” button to process the transfer.
134	134
135		-[[image:Member Client Transfer Workflow Process_html_17266035ecab24cb.png||height="234" width="627"]]
	134	+[[image:Member Client Transfer Workflow Process_html_3bb493976ad3e769.gif||alt="Shape22"]] [[image:Member Client Transfer Workflow Process_html_c18ed01bb4adaa0.gif||alt="Shape21"]]
136	136
	136	+[[image:Member Client Transfer Workflow Process_html_17266035ecab24cb.png||height="234" width="627"]]\\
137	137
	138	+
138	138	A report will generate confirming whether the transfer was successful. If an error occurred, the process will need to be started again.
139	139
	141	+[[image:Member Client Transfer Workflow Process_html_9c8f920e9ca71db2.png||height="177" width="627"]] [[image:Member Client Transfer Workflow Process_html_852caaf3f522088c.gif||alt="Shape27"]] [[image:Member Client Transfer Workflow Process_html_f734a0b2ccd3a2cb.gif||alt="Shape26"]] [[image:Member Client Transfer Workflow Process_html_52d9ab075229e1f7.gif||alt="Shape25"]] [[image:Member Client Transfer Workflow Process_html_47fbfd06bb034db7.gif||alt="Shape24"]] [[image:Member Client Transfer Workflow Process_html_d119ea310bd478fe.gif||alt="Shape23"]]\\
140	140
141		-[[image:Member Client Transfer Workflow Process_html_9c8f920e9ca71db2.png||height="177" width="627"]]
	143	+[[image:Member Client Transfer Workflow Process_html_fad6e4eb828c61db.png||height="196" width="627"]] [[image:Member Client Transfer Workflow Process_html_6b86782aae8e9d0e.gif||alt="Shape29"]] [[image:Member Client Transfer Workflow Process_html_2d96fb04c02b5951.gif||alt="Shape28"]] Once satisfied that the member has been transferred successfully, the user will click on the “**Complete**” button to continue. Select the “**Incomplete**” button to start the process again.
	144	+\\\\
142	142
143		-[[image:Member Client Transfer Workflow Process_html_fad6e4eb828c61db.png||height="196" width="627"]]
	146	+The Member has been added to the new client. Please enter the Member's Category and Paypoint in the new client on the new record. Before selecting the “**Done**” button, ensure that the member switch to the new product has been finalised. This is to be done on a Client Level > Accounts > Investment Switches. Only once the switch has been actioned on Everest, can the workflow be finalised by selecting “Done”.
144	144
	148	+[[image:Member Client Transfer Workflow Process_html_73b1a5321c669877.gif||alt="Shape31"]] [[image:Member Client Transfer Workflow Process_html_940c334d0951a176.gif||alt="Shape30"]]
145	145
146		-Once satisfied that the member has been transferred successfully, the user will click on the(% style="color:#2980b9" %) “**Complete**”(%%) button to continue. Select the(% style="color:#2980b9" %) “**Incomplete**” (%%)button to start the process again.
147		-\\
	150	+[[image:Member Client Transfer Workflow Process_html_34af6644ac503f76.png||height="190" width="627"]]\\
148	148
149		-The Member has been added to the new client. Please enter the Member's Category and Paypoint in the new client on the new record. Before selecting the (% style="color:#2980b9" %)“**Done**” (%%)button, ensure that the member switch to the new product has been finalised. This is to be done on a Client Level > Accounts > Investment Switches. Only once the switch has been actioned on Everest, can the workflow be finalised by selecting(% style="color:#2980b9" %)** “Done”**(%%).
150	150
	153	+**NB!** The **Destination Member** record will need to be updated with the Category and Paypoint details.
151	151
152		-[[image:Member Client Transfer Workflow Process_html_34af6644ac503f76.png||height="190" width="627"]]
	155	+[[image:Member Client Transfer Workflow Process_html_edbfa73371d4fc70.gif||alt="Shape35"]] [[image:Member Client Transfer Workflow Process_html_626306380653bc18.gif||alt="Shape34"]] [[image:Member Client Transfer Workflow Process_html_7dc1d0c7e02dd715.gif||alt="Shape33"]] [[image:Member Client Transfer Workflow Process_html_846197ea27b4780b.gif||alt="Shape32"]]
153	153
	157	+[[image:Member Client Transfer Workflow Process_html_c79bab021d6e527c.png||height="111" width="627"]]\\
154	154
155		-(% style="color:#e74c3c" %)**NB!**(%%) The (% style="color:#2980b9" %)**Destination Member** (%%)record will need to be updated with the Category and Paypoint details.
	159	+[[image:Member Client Transfer Workflow Process_html_480404cdfa592982.gif||alt="Shape38"]] [[image:Member Client Transfer Workflow Process_html_8df99bcd058de8db.gif||alt="Shape37"]] [[image:Member Client Transfer Workflow Process_html_50dd00f33798978.gif||alt="Shape36"]]
156	156
157		-
158		-[[image:Member Client Transfer Workflow Process_html_c79bab021d6e527c.png||height="111" width="627"]]
159		-
160		-
161	161	[[image:Member Client Transfer Workflow Process_html_a7d88dec70ca9872.png||height="85" width="627"]]
162		-
	162	+\\
163	163
164	164
165	165	Once the Member's Category and Paypoint on the new record has been added, the member switch is to be processed. This is processed on the new member’s record on a Client Level.
...	...	@@ -166,290 +166,271 @@
166	166
167	167
168	168
169		-(% style="text-align: center;" %)
170		-== (% style="color:#2980b9" %)**Member Investment Switch Process**(%%) ==
	169	+Member Investment Switch Process
171	171
	171	+[[image:Member Client Transfer Workflow Process_html_857ba1e075348553.png||height="12" width="627"]]\\
172	172
173		-
174		-
175	175	Find and copy the new member’s record, then run a Member Statement to determine current value and current investment strategy (which is based on the source clients investments).
176	176
177		-Go to the(% style="color:#2980b9" %) **Investment Switches**(%%) screen
	175	+Go to the **Investment Switches** screen
178	178
	177	+[[image:Member Client Transfer Workflow Process_html_55991c3b4a2c3244.gif||alt="Shape39"]]
179	179
180		-[[image:Member Client Transfer Workflow Process_html_9a3a249b86d9a5b1.png||height="302" width="156"]]
	179	+[[image:Member Client Transfer Workflow Process_html_9a3a249b86d9a5b1.png||height="302" width="156"]]\\
181	181
182	182
183	183
184		-[[image:Member Client Transfer Workflow Process_html_d9ea2970c8d0f6e.png||height="136" width="627"]]
	183	+[[image:Member Client Transfer Workflow Process_html_f9b3bea5758d9a4a.gif||alt="Shape41"]] [[image:Member Client Transfer Workflow Process_html_175db98e74c52d6b.gif||alt="Shape40"]] C[[image:Member Client Transfer Workflow Process_html_d9ea2970c8d0f6e.png||height="136" width="627"]]
	184	+reate a line and update the following details:
185	185
186	186
187		-Create a line and update the following details:
	187	+**Date:** Date of Switch
188	188
	189	+**Member:** Paste the record previously copied
189	189
190		-(% style="color:#2980b9" %)**Date:**(%%) Date of Switch
	191	+**Percentage:** Must be completed as **-100%** (Negative)
191	191
192		-(% style="color:#2980b9" %)**Member:**(%%) Paste the record previously copied
193	193
194		-(% style="color:#2980b9" %)**Percentage:**(%%) Must be completed as (% style="color:#2980b9" %)**-100%**(%%) (Negative)
	194	+After completing the relevant fields, click on the “**Update**” and “**Save**” buttons to create the line.
195	195
196	196
197		-After completing the relevant fields, click on the (% style="color:#2980b9" %)“**Update**”(%%) and (% style="color:#2980b9" %)“**Save**”(%%) buttons to create the line.
198	198
199	199
200		-Click on the (% style="color:#2980b9" %)“**Switch”**(%%) button to proceed with the next step of the switch.
201	201
	200	+Click on the “**Switch”** button to proceed with the next step of the switch.
202	202
203	203	[[image:Member Client Transfer Workflow Process_html_51e804f99cc70dac.png||height="26" width="77"]]
204	204
205		-
206	206	A report is generated confirming that the contra entries have been created for the switch
207	207
	206	+[[image:Member Client Transfer Workflow Process_html_62090ddc32e52e1b.gif||alt="Shape42"]]
208	208
209	209	[[image:Member Client Transfer Workflow Process_html_bc3dd55c1df31cda.png||height="104" width="627"]]
210		-
	209	+\\
211	211
212	212
213	213	On Everest the Investment Switch screen would have been updated to reflect the entries, reflecting the split (negative amounts split between EE and ER type being switched out of the old portfolio as reflected in the example below). There can be more than two(2) lines, depending on how many money types are on the member record.
214	214
	214	+[[image:Member Client Transfer Workflow Process_html_ca897d7b5cfb0ec5.gif||alt="Shape44"]] [[image:Member Client Transfer Workflow Process_html_d023d79032b3b096.gif||alt="Shape43"]]
215	215
216	216	[[image:Member Client Transfer Workflow Process_html_62effffed38b3d49.png||height="131" width="627"]]
217		-
	217	+\\
218	218
219	219
220		-If all is in order (refer to the member statement generated previously as a quick check), click on the (% style="color:#2980b9" %)“**Switch”**(%%) button to proceed with the final steps of the switch.
	220	+If all is in order (refer to the member statement generated previously as a quick check), click on the “**Switch”** button to proceed with the final steps of the switch.
221	221
222	222	Another report is generated, confirming the switch has occurred, based on the mandate.
223	223
	224	+[[image:Member Client Transfer Workflow Process_html_3bb9bf868d5b3d4b.png||height="117" width="627"]]
	225	+[[image:Member Client Transfer Workflow Process_html_61cebecdd7b0faee.gif||alt="Shape45"]]\\
224	224
225		-[[image:Member Client Transfer Workflow Process_html_3bb9bf868d5b3d4b.png||height="117" width="627"]]
226	226
227	227
228		-On the Investment switches screen, create one(1) row, leaving the member blank, populate the (% style="color:#2980b9" %)**_bank** (%%)product and add in 100% in the percentage field. This would create the positive amounts being switched out of the old portfolio into (% style="color:#2980b9" %)**_bank**.
229	229
230	230
231	231
	232	+On the Investment switches screen, create one(1) row, leaving the member blank, populate the **_bank** product and add in 100% in the percentage field. This would create the positive amounts being switched out of the old portfolio into **_bank**.
	233	+
	234	+[[image:Member Client Transfer Workflow Process_html_1d6ff262b963143.gif||alt="Shape46"]]
	235	+
232	232	[[image:Member Client Transfer Workflow Process_html_920cc8a76414c27c.png||height="149" width="627"]]
233		-
	237	+\\
234	234
235	235
236		-(% style="color:#2980b9" %)**Date:**(%%) Date of Switch
	240	+**Date:** Date of Switch
237	237
238		-(% style="color:#2980b9" %)**Investment Product:**(%%) Select the _Bank Account Investment Product from the drop-down option
	242	+**Investment Product:** Select the _Bank Account Investment Product from the drop-down option
239	239
240		-(% style="color:#2980b9" %)**Percentage:**(%%) Must be completed as 100% (Positive)
241	241
	245	+**Percentage:** Must be completed as 100% (Positive)
242	242
243		-After completing the relevant fields, click on the (% style="color:#2980b9" %)“**Update**”(%%) and (% style="color:#2980b9" %)“**Save**”(%%) buttons to create the line.
244	244
245		-Click on the (% style="color:#2980b9" %)**“Switch”**(%%) button to proceed with the next step of the switch.
	248	+After completing the relevant fields, click on the “**Update**” and “**Save**” buttons to create the line.
246	246
	250	+Click on the “**Switch”** button to proceed with the next step of the switch.
247	247
	252	+
248	248	[[image:Member Client Transfer Workflow Process_html_51e804f99cc70dac.png||height="26" width="77"]]
249	249
250	250
251	251	The following report is generated.
252	252
	258	+[[image:Member Client Transfer Workflow Process_html_9ccd4dc24e835a16.png||height="118" width="627"]] [[image:Member Client Transfer Workflow Process_html_2cf127c55e0d38bf.gif||alt="Shape47"]]\\
253	253
254		-[[image:Member Client Transfer Workflow Process_html_9ccd4dc24e835a16.png||height="118" width="627"]]
255	255
256	256
257		-The Investment Switches screen is updated on Everest.
258	258
259	259
260	260
261		-[[image:Member Client Transfer Workflow Process_html_53fbebd74a9a2292.png||height="182" width="627"]]
262	262
263	263
264		-Click on the(% style="color:#2980b9" %)** “Switch”**(%%) button to proceed with the next step of the switch.
265	265
	268	+The Investment Switches screen is updated on Everest.
266	266
	270	+[[image:Member Client Transfer Workflow Process_html_deafa0e30c86ec0e.gif||alt="Shape50"]] [[image:Member Client Transfer Workflow Process_html_462c4bf4ac9c476f.gif||alt="Shape49"]] [[image:Member Client Transfer Workflow Process_html_9383520197c997ff.gif||alt="Shape48"]]
267	267
268		-[[image:Member Client Transfer Workflow Process_html_9d71acdf41dcc20a.png||height="123" width="627"]]
	272	+[[image:Member Client Transfer Workflow Process_html_53fbebd74a9a2292.png||height="182" width="627"]]\\
269	269
270	270
271		-Click on the (% style="color:#2980b9" %)“**Switch”** (%%)button to proceed with the next step of the switch.
272	272
	276	+Click on the “**Switch”** button to proceed with the next step of the switch.
	277	+
	278	+[[image:Member Client Transfer Workflow Process_html_f521a041343b5a72.gif||alt="Shape51"]]
	279	+
	280	+[[image:Member Client Transfer Workflow Process_html_9d71acdf41dcc20a.png||height="123" width="627"]]\\
	281	+
	282	+
	283	+
	284	+Click on the “**Switch”** button to proceed with the next step of the switch.
	285	+
273	273	A communication document is generated reflecting the transactions. All details of the switch are recorded.
274	274
	288	+[[image:Member Client Transfer Workflow Process_html_74c0800f2b9a06f0.gif||alt="Shape54"]] [[image:Member Client Transfer Workflow Process_html_719851ca72c7731d.gif||alt="Shape53"]] [[image:Member Client Transfer Workflow Process_html_ecc4158b49c0613e.gif||alt="Shape52"]]
275	275
	290	+[[image:Member Client Transfer Workflow Process_html_4893d1a610e426ea.png||height="191" width="627"]]\\
276	276
277		-[[image:Member Client Transfer Workflow Process_html_4893d1a610e426ea.png||height="191" width="627"]]
278	278
279	279
280	280
	295	+
	296	+
	297	+[[image:Member Client Transfer Workflow Process_html_a3fb6516e51401a1.gif||alt="Shape55"]]
	298	+
281	281	//BEFORE proceeding with the switch out of Bank to the new investment product, ensure you have received the transaction price for the disinvestment leg, and priced the transaction. This will update the values in _Bank Account to that which was received. Refer to the next section for pricing of transactions.//
282	282
283	283
284		-The investment switch screen is now clear and the switch from (% style="color:#2980b9" %)**_Bank Account** (%%)to the new investment product can be actioned.
	302	+The investment switch screen is now clear and the switch from **_Bank Account** to the new investment product can be actioned.
285	285
	304	+[[image:Member Client Transfer Workflow Process_html_6d9a508fcc83997.gif||alt="Shape57"]] [[image:Member Client Transfer Workflow Process_html_9beb5e43d58ded91.gif||alt="Shape56"]]
286	286
	306	+[[image:Member Client Transfer Workflow Process_html_7bded2875ba6b173.png||height="141" width="627"]]\\
287	287
288		-[[image:Member Client Transfer Workflow Process_html_7bded2875ba6b173.png||height="141" width="627"]]
289	289
290	290
291		-(% style="color:#2980b9" %)**Date:** (%%)Date of Switch
	310	+**Date:** Date of Switch
292	292
293		-(% style="color:#2980b9" %)**Product:**(%%) Select the (% style="color:#2980b9" %)**_Bank Account**(%%) Investment Product from the drop-down option
	312	+**Product:** Select the **_Bank Account** Investment Product from the drop-down option
294	294
295		-(% style="color:#2980b9" %)**Member:**(%%) Select the member record from the drop-down selection or paste from the previous copying
	314	+**Member:** Select the member record from the drop-down selection or paste from the previous copying
296	296
297		-(% style="color:#2980b9" %)**Percentage:**(%%) Must be completed as(% style="color:#2980b9" %) **-100%**(%%) (Negative)
	316	+**Percentage:** Must be completed as **-100%** (Negative)
298	298
299	299
300		-After completing the relevant fields, click on the (% style="color:#2980b9" %)“**Update**”(%%) and (% style="color:#2980b9" %)“**Save**”(%%) buttons to create the line.
	319	+After completing the relevant fields, click on the “**Update**” and “**Save**” buttons to create the line.
301	301
302		-Click on the (% style="color:#2980b9" %)**“Switch”**(%%) button to proceed with the next step of the switch.
	321	+Click on the “**Switch”** button to proceed with the next step of the switch.
303	303
304	304	A report is generated confirming that the contra entries have been created for the switch.
305	305
	325	+[[image:Member Client Transfer Workflow Process_html_448d887be778fdac.png||height="96" width="627"]]\\
306	306
307		-[[image:Member Client Transfer Workflow Process_html_448d887be778fdac.png||height="96" width="627"]]
308	308
309		-
310	310	On Everest the Investment Switch screen would have been updated to reflect two entries, reflecting the split (negative amounts split between EE / ER or Special types being switched out of _Bank Account).
311	311
312		-Create additional lines for each Type that is to be switched into the new Investment product from (% style="color:#2980b9" %)**_Bank Account**.(%%) These would reflect the positive amounts being switched out of(% style="color:#2980b9" %) **_Bank Account**.
	330	+Create additional lines for each Type that is to be switched into the new Investment product from **_Bank Account**. These would reflect the positive amounts being switched out of **_Bank Account**.
313	313
	332	+**Date:** **Date:** Date of Switch
314	314
315		-(% style="color:#2980b9" %)**Date:**(%%) Date of Switch
	334	+**Product:** **Product:** Select the Investment Product from the drop-down option
316	316
317		-(% style="color:#2980b9" %)**Product:**(%%) Select the Investment Product from the drop-down option
	336	+**Type:** **Type:** Select the relevant type (EE or ER) from the drop down
318	318
319		-(% style="color:#2980b9" %)**Type:**(%%) Select the relevant type (EE or ER) from the drop down
	338	+**Amount:** **Amount: **Type in the amount per type to be switched (Positive)
320	320
321		-(% style="color:#2980b9" %)**Amount:** (%%)Type in the amount per type to be switched (Positive)
	340	+[[image:Member Client Transfer Workflow Process_html_ff9bad95586824a0.png||height="158" width="627"]]
	341	+[[image:Member Client Transfer Workflow Process_html_2f928b63cccc4df.gif||alt="Shape59"]] [[image:Member Client Transfer Workflow Process_html_1d8511a7b741ddc4.gif||alt="Shape58"]]\\
322	322
323	323
324		-[[image:Member Client Transfer Workflow Process_html_ff9bad95586824a0.png||height="158" width="627"]]
	344	+After completing the relevant fields, click on the “**Update**” and “**Save**” buttons to create the line.
325	325
	346	+Click on the “**Switch”** button to proceed with the next step of the switch.
326	326
327		-After completing the relevant fields, click on the (% style="color:#2980b9" %)“**Update**”(%%) and (% style="color:#2980b9" %)“**Save**”(%%) buttons to create the line.
328	328
329		-Click on the (% style="color:#2980b9" %)**“Switch”**(%%) button to proceed with the next step of the switch.
330		-
331		-
332	332	A report is generated confirming that the contra entries have been created for the switch.
333	333
	351	+[[image:Member Client Transfer Workflow Process_html_1c2cd1524e293a3b.gif||alt="Shape60"]]
334	334
335	335	[[image:Member Client Transfer Workflow Process_html_959463e03e93e7d9.png||height="132" width="627"]]
336		-
	354	+\\
337	337
338	338
339	339	On Everest the Investment Switch screen would have been updated to reflect the entries, reflecting the split (amounts split between EE and ER type being switched in and out from the relevant portfolios).
340	340
	359	+[[image:Member Client Transfer Workflow Process_html_a64e78d7b8233920.gif||alt="Shape62"]] [[image:Member Client Transfer Workflow Process_html_8c0dcefb643ab407.gif||alt="Shape61"]]
341	341
342		-
343	343	[[image:Member Client Transfer Workflow Process_html_ed9e23b90fbcd8d2.png||height="310" width="627"]]
344		-
	362	+\\
345	345
346		-Click on the(% style="color:#2980b9" %)** “Switch” **(%%)button to proceed with the next step of the switch.
	364	+Click on the “**Switch”** button to proceed with the next step of the switch.
347	347
348	348	The following report is generated.
349	349
	368	+[[image:Member Client Transfer Workflow Process_html_4737457fa9310614.png||height="124" width="627"]] [[image:Member Client Transfer Workflow Process_html_fa0dfb24856fd3f7.gif||alt="Shape63"]]\\
350	350
351		-[[image:Member Client Transfer Workflow Process_html_4737457fa9310614.png||height="124" width="627"]]
352	352
	371	+Click on the “**Switch”** button to proceed with the next step of the switch.
353	353
354		-Click on the (% style="color:#2980b9" %)**“Switch”**(%%) button to proceed with the next step of the switch.
	373	+[[image:Member Client Transfer Workflow Process_html_8595e6ca85ddaf81.gif||alt="Shape66"]] [[image:Member Client Transfer Workflow Process_html_e2ce3858a9b14f2b.gif||alt="Shape65"]] [[image:Member Client Transfer Workflow Process_html_d350ccc98b559c2a.gif||alt="Shape64"]]
355	355
	375	+A[[image:Member Client Transfer Workflow Process_html_4b9901442bb1e1e2.png||height="202" width="627"]] communication document is generated reflecting the transactions. All details of the switch are recorded confirming the switch out of _bank account and into the new client products.
356	356
357		-
358		-[[image:Member Client Transfer Workflow Process_html_4b9901442bb1e1e2.png||height="202" width="627"]]
359		-
360		-
361		-A communication document is generated reflecting the transactions. All details of the switch are recorded confirming the switch out of _bank account and into the new client products.
362		-
363	363	On Everest there are no longer details reflected as the investment switch has been finalised.
364	364
	379	+[[image:Member Client Transfer Workflow Process_html_ae46241ee9ce8b01.gif||alt="Shape67"]]
365	365
	381	+[[image:Member Client Transfer Workflow Process_html_8562fb98d091c25e.png||height="77" width="621"]]\\
366	366
367		-[[image:Member Client Transfer Workflow Process_html_8562fb98d091c25e.png||height="77" width="621"]]
368		-
369		-
370	370	Once the instruction has been forwarded to the asset manager, and the transaction prices received have been loaded, the Member Transfer workflow can be accessed and the workflow finalised.
371	371
372	372
373		-(% style="text-align: center;" %)
374		-== (% style="color:#2980b9" %)**Pricing the Transaction**(%%) ==
	386	+//Pricing the Transaction//
375	375
	388	+[[image:Member Client Transfer Workflow Process_html_857ba1e075348553.png||height="12" width="635"]]\\
376	376
	390	+**Units** would have been disinvested from the asset manager.
377	377
378		-(% style="color:#2980b9" %)**Units**(%%) would have been disinvested from the asset manager.
379		-
380	380	Once the instruction has been forwarded to the asset manager, and the transaction prices received, the following process needs to be followed: -
381	381
382	382	Select the relevant Parent.
383	383
384		-Go to the Accounts Menu and select (% style="color:#2980b9" %)“**Cashflow Unit Prices**”.
	396	+Go to the Accounts Menu and select “**Cashflow Unit Prices**”.
385	385
386	386	Search for the batch created via the Investment switch process.
387	387
	400	+The disinvestment process creates 2 lines in the Cashflow Unit Prices screen, one in respect of the transaction **to** the asset manager and the other the **bank** transaction. The bank transaction line will need to be amended to the actual amount received (**Positive value**) in the bank account, and the disinvestment line will need to be updated with the amount paid (**Negative value**) from the Asset Manager. Everest will calculate the Unit Price based on the actual rand value received from the Asset Manager and the number of units calculated by the system.
388	388
389		-The disinvestment process creates 2 lines in the Cashflow Unit Prices screen, one in respect of the transaction (% style="color:#2980b9" %)**to**(%%) the asset manager and the other the(% style="color:#2980b9" %) **bank** (%%)transaction. The bank transaction line will need to be amended to the actual amount received (% style="color:#2980b9" %)(**Positive value**)(%%) in the bank account, and the disinvestment line will need to be updated with the amount paid (% style="color:#2980b9" %)(**Negative value**)(%%) from the Asset Manager. Everest will calculate the Unit Price based on the actual rand value received from the Asset Manager and the number of units calculated by the system.
	402	+To update the screen, double click on the relevant row and enter the amount received from the Asset Manager. Add the amount received as a Negative (-) in the Net Amount block. Repeat the process for the bank transaction remembering to enter it as a positive value. Once complete click on the “**Update**” button.
390	390
391		-To update the screen, double click on the relevant row and enter the amount received from the Asset Manager. Add the amount received as a Negative (-) in the Net Amount block. Repeat the process for the bank transaction remembering to enter it as a positive value. Once complete click on the (% style="color:#2980b9" %)“**Update**” (%%)button.
	404	+At the bottom of the screen, click on the “**Save**” button.
392	392
393		-At the bottom of the screen, click on the (% style="color:#2980b9" %)“**Save**” (%%)button.
	406	+Then click on the __Confirm__ hyperlink
394	394
395		-
396		-Then click on the (% style="color:#2980b9" %)__Confirm__ (%%)hyperlink
397		-
398	398	Once this has been confirmed it will be removed from this screen.
399	399
400	400
401	401
402		-(% style="text-align: center;" %)
403		-== (% style="color:#2980b9" %)**Completing the Workflow**(%%) ==
	412	+//Completing the Workflow//
404	404
	414	+[[image:Member Client Transfer Workflow Process_html_857ba1e075348553.png||height="12" width="614"]]\\
405	405
	416	+To close the Member Client Transfer workflow process, click on the “**Done**” button. The workflow can only be closed once the switch has been actioned and priced.
406	406
	418	+[[image:Member Client Transfer Workflow Process_html_34af6644ac503f76.png||height="190" width="627"]]
	419	+[[image:Member Client Transfer Workflow Process_html_1b2946b4242d7c73.gif||alt="Shape69"]] [[image:Member Client Transfer Workflow Process_html_7084c19074403c0b.gif||alt="Shape68"]]\\
407	407
408		-To close the Member Client Transfer workflow process, click on the (% style="color:#2980b9" %)“**Done**”(%%) button. The workflow can only be closed once the switch has been actioned and priced.
409	409
	422	+The member record on the **Source Client** has been updated.
410	410
411		-[[image:Member Client Transfer Workflow Process_html_34af6644ac503f76.png||height="190" width="627"]]
	424	+[[image:Member Client Transfer Workflow Process_html_8baac03e7a5c304a.gif||alt="Shape72"]] [[image:Member Client Transfer Workflow Process_html_cfbcd88838d0746.gif||alt="Shape71"]] [[image:Member Client Transfer Workflow Process_html_1c3343cebbe32c74.gif||alt="Shape70"]]
412	412
413		-
414		-The member record on the (% style="color:#2980b9" %)**Source Client** (%%)has been updated.
415		-
416		-
417		-
418	418	[[image:Member Client Transfer Workflow Process_html_b8bed609e7aac0a4.png||height="98" width="627"]]
419		-
	427	+\\
420	420
421	421
422		-(% style="text-align: center;" %)
423		-== (% style="color:#2980b9" %)**Disclaimer and Copyright**(%%) ==
424	424
425	425
426		-(% style="color:#2980b9" %)**DISCLAIMER**
427	427
428		-Please note, whilst care is taken to illustrate numerous scenarios, it is impossible to detail all instances and therefore this document should merely serve as a guide for the purposes of demonstrating system functionality and conducting employee training.
429	429
430		-In accordance with the above paragraph, this training manual is published and distributed on the basis that EBSphere (Pty) Ltd is not responsible/accountable for any actions taken by users of information contained in this training manual nor for any error in or omission from this manual.
431	431
432		-EBSphere (Pty) Ltd does not accept any responsibility whatsoever for a misrepresentation performed by any person in respect of claims, losses or damage or any other matter, either direct or consequential arising out of or in relation to the use and reliance, whether wholly or partially, upon any information contained or products referred to in this manual.
433	433
434		-Further, the contents of this training manual are subject to change without any notice and further highlight the need for this training manual to serve only as a guide.
435	435
436		-
437		-
438		-(% style="color:#2980b9" %)**COPYRIGHT**
439		-
440		-This documentation and the software described in it is the exclusive property of EBSphere (Pty) Ltd. This manual or the software may not be copied in whole or part, without the express written consent of EBSphere (Pty) Ltd. Under the law, copying includes translating into another language or format.
441		-
442		-
443		-EBSphere (Pty) Limited
444		-
445		-P.O. Box 785803
446		-
447		-Sandton
448		-
449		-2146
450		-
451		-
452		-
453		-
454		-(% style="text-align:center" %)
455		-[[image:Member Client Transfer Workflow Process_html_8cba33b1e8c9fa24.gif||height="128" width="463"]]

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